Refund policy
Last updated: 2025-10-01
At Aventra, we want you to feel safe with every purchase. That is why we offer a 365-day return period — one of the most generous guarantees on the market. On this page, we explain how to return an item and how the refund process works.
365-Day Return Period
You have the right to return your purchase within 365 days after receiving your order.
To accept a return, the following conditions must be met:
The product must be unused and in sellable condition.
All accessories and any original packaging must be included.
The return must be requested and sent within 365 days after receiving the order.
How to Return an Item
Contact us by email at aventratravelsupport@gmail.com and include your order number.
Briefly describe why you would like to return the item.
We will send you clear instructions on how to complete the return.
Return shipping costs are paid by the customer. We always recommend using a tracked shipping method.
Return Address
Mäsenvägen 39, 724 82 Västerås, Sweden
Attn: VSL Collective AB
Refunds
Once we have received and inspected your return:
The refund will be issued using the same payment method used for the purchase.
The processing time is normally up to 14 business days after the return has been approved.
Additional processing time from your bank or payment provider may apply.
Returns That Are Not Accepted
Refunds are not available for:
Items that have been used, damaged, or returned without original packaging.
Special-order or personalized products, unless they are defective.
Returns without the required documentation.
Damaged or Incorrect Item
If you have received a defective or incorrect item:
Contact us immediately at aventratravelsupport@gmail.com.
Include photos and a short description of the issue.
If the claim is approved, we will cover the return shipping costs and offer either a replacement item or a full refund.
Unclaimed Packages
For packages that are not collected and are returned to us, we charge a handling fee of €15 to cover shipping and processing costs.
Contact
Do you have questions about returns or refunds?
Contact us at aventratravelsupport@gmail.com — we are happy to help and usually respond within 24 hours.
Exceptions
The right of return does not apply to:
Items that cannot be returned for hygiene or health reasons if the seal has been broken.
Special-order or custom-made products.
If you want to start a return or use your right of withdrawal, please contact us by email: aventratravelsupport@gmail.com.