Terms of service
OVERVIEW
Welcome to Aventra! The terms “we”, “us”, and “our” refer to Aventra. Aventra operates this store and this website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”).
Aventra is powered by Shopify, which enables us to provide these Services.
The following terms and conditions (these “Terms of Service” or “Terms”), together with any policies referenced herein, describe your rights and obligations when using our Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights, including disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you may not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are of legal age in your country and that you have given permission for any minor dependents to use the Services on devices that you own or control.
To use our Services, including accessing our online store or purchasing products, you may be required to provide certain information, such as your email address, billing information, payment details, and shipping information. You confirm that all information you provide is accurate, current, and complete, and that you have the right to provide it.
You are solely responsible for maintaining the security of your account information and for all activities that occur under your account. You may not share or transfer your account to any third party.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products and Services as accurately as possible. However, please note that colors and product images may vary depending on your device, screen, and settings.
We do not guarantee that the appearance or quality of the products will meet your expectations.
Product descriptions may be changed at any time without prior notice. We reserve the right to remove products from our assortment or limit quantities at our discretion.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Aventra reserves the right to accept or reject orders at its sole discretion.
An order is only considered accepted once Aventra has confirmed it and payment has been received.
Please review your order carefully before submitting it, as changes may not be possible after confirmation. If an order is refused or cancelled, we will notify you using the contact information you provided.
Returns or exchanges are handled exclusively in accordance with our Return and Refund Policy [LINK].
You confirm that your purchases are intended solely for personal or private use and not for resale or export.
SECTION 4 – PRICES AND PAYMENT
Prices, discounts, and promotions may be changed without prior notice.
The price shown at the time of placing the order is the applicable price. Unless otherwise stated, all prices exclude taxes, shipping costs, customs duties, and import fees.
Our prices may differ from prices offered in other stores or on other platforms.
Promotions are subject to their specific promotional terms. In the event of any conflict, those promotional terms shall prevail over these general Terms.
You agree to provide current, complete, and accurate payment information and to update it promptly if any changes occur.
You confirm that:
(i) your payment information is accurate and complete,
(ii) you are authorized to use the relevant payment method,
(iii) all charges will be honored by your card issuer or payment provider, and
(iv) you are responsible for all costs, taxes, and shipping fees.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for delivery delays. All delivery times are estimates only.
Once the goods have been handed over to the carrier, ownership and risk of loss pass to the buyer.
Delays caused by carriers, customs, or unforeseen events are outside our control.
SECTION 6 – INTELLECTUAL PROPERTY RIGHTS
All content in our Services, including trademarks, text, images, designs, videos, and graphic elements, is owned by Aventra, its affiliates, or its licensors and is protected by copyright and intellectual property laws.
You may use the content only for personal and non-commercial purposes.
Any unauthorized copying, distribution, publication, or use is prohibited and may result in legal action.
All rights not expressly granted are reserved.
The trademarks, logos, product names, and service names of Aventra are protected. Unauthorized use is prohibited.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that are not managed or controlled by us.
Your use of such tools is entirely at your own risk and is subject to the terms and conditions of the relevant third party.
We accept no liability for any damage or loss resulting from the use of third-party tools.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites or content.
We are not responsible for the content, accuracy, or data protection practices of these websites.
Any use of external websites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Aventra is operated through Shopify, which provides the technical infrastructure for our store.
However, all purchases are made directly with Aventra.
Shopify is not liable for any damage, loss, or dispute arising in connection with purchases made through our platform.
By using our Services, you release Shopify and its affiliates from liability.
SECTION 10 – PRIVACY
All personal data that we collect through our Services is handled in accordance with our Privacy Policy [LINK].
As the Services are provided through Shopify, Shopify may collect and process certain personal data in order to operate the platform.
More information can be found in our Privacy Policy and Shopify’s Privacy Policy.
SECTION 11 – FEEDBACK
If you submit ideas, suggestions, reviews, or other feedback to us, you grant us a worldwide, unrestricted, royalty-free license to use such content for commercial and operational purposes.
You confirm that you own the rights to such content and that it does not infringe the rights of any third party.
SECTION 12 – ERRORS AND OMISSIONS
Occasionally, errors or inaccuracies may appear on our website.
We reserve the right to correct any errors at any time and to cancel orders if incorrect information has been published.
SECTION 13 – PROHIBITED USE
You may only use our Services for lawful purposes.
Use of the Services for fraudulent, harmful, defamatory, or unlawful purposes is prohibited.
It is also prohibited to upload harmful software, send spam, or bypass security features.
We reserve the right to block or remove accounts without prior notice in the event of a violation of these provisions.
SECTION 14 – TERMINATION
We may terminate access to our Services at any time and without prior notice.
Certain provisions, including intellectual property rights, disclaimers, limitations of liability, and indemnification, shall remain in effect even after termination.
SECTION 15 – DISCLAIMER
Our Services and products are provided “as is” and “as available”.
We make no warranties regarding accuracy, reliability, or suitability for a particular purpose.
Some jurisdictions do not allow complete exclusions of liability. In such cases, this provision may be wholly or partially invalid.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, neither Aventra, our partners, employees, nor Shopify shall be liable for indirect, incidental, or consequential damages, including loss of data or lost profits, arising from the use of our Services.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Aventra and its partners from any claims, losses, or costs, including legal fees, arising from your breach of these Terms or applicable law.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
Failure to exercise any right shall not constitute a waiver of that right.
These Terms constitute the entire agreement between you and Aventra.
SECTION 20 – ASSIGNMENT
You may not transfer your rights under these Terms without our written consent.
Aventra may transfer these Terms without your consent.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the country where Aventra is established, excluding international conflict of law rules.
SECTION 22 – HEADINGS
The headings are included for convenience only and do not affect the interpretation of these provisions.
SECTION 23 – CHANGES TO THE TERMS
The current version of these Terms is always available on this page.
Aventra reserves the right to modify these Terms of Service at any time.
Material changes will be communicated to you in accordance with applicable law.
Your continued use of our Services after changes have been published constitutes acceptance of those changes.
SECTION 24 – CONTACT
Questions about these Terms of Service can be sent to:
📧 aventratravelsupport@gmail.com
Company details:
CCG ENTERPRISES LIMITED
Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong